Refund Policy

Last updated: October 2026

This Refund Policy applies to purchases made on publishing97.com from Publishing97. It should be read alongside our terms and conditions.

1. Digital Products (Digital Books, Guides, Courses, etc.)

We offer a no-quibble 14-day refund policy on all Digital Products from date of first purchase. If you're not satisfied for any reason, you can request a full refund within 14 days of purchase — even if you've already downloaded or viewed the content. Just email us at [email protected] with your order reference.

This is a policy we offer voluntarily, going substantially beyond the statutory minimum required by U.K. law (digital content is normally exempt from the standard 14-day cancellation right once accessed, under the Consumer Contracts Regulations 2013 — we choose not to rely on that exemption).

If a Digital Product is faulty, corrupted, or significantly not as described, you remain entitled to a refund or replacement under the Consumer Rights Act 2015 at any time this becomes apparent, regardless of the 14-day window above.

2. Subscription Services (where applicable)

You may cancel your subscription at any time by emailing us at [email protected] including your order number. Cancellation takes effect at the end of your current billing period, and you'll retain access until then.

We do not offer refunds for the unused portion of a billing period already paid, except where required by law.

If you believe you were charged in error, please contact us as soon as possible at [email protected]; we commit to putting thing right within 28 days.

3. How to Request a Refund

Email us at [email protected] with your order number and reason for the request. We normally aim to respond within 2 business days. Approved refunds are issued to your original payment method within 28 days (though in practice normally much sooner).

4. Non-Refundable Circumstances

We reserve the right to decline a refund where the request falls outside of our 14 day no-quibble refund policy period.

5. Your Statutory Rights

This policy does not affect your statutory rights as a consumer under UK law, including but not limited to the Consumer Rights Act 2015.

6. Contact Us

Questions about this policy? Feel free to get in touch at [email protected]